Problem

Possible Cause

Possible Solution

Burner will not light with igniter

Igniter/electrode covered with grease or residue

Igniter/electrode wire loose or disconnected

Wire is shorted causing spark from wire before electrode

No spark being generated

Clean igniter electrode

Check connection & reconnect

Replace igniter wire

Replace valve assembly

Burner will not light even with match

No gas flow

Obstructed gas flow

Check fuel supply

Clean venturi tube and burner

Flame goes out

Disconnected gas supply hose

High or gusting winds

Flame on low setting and lid is closed or opened too quickly

Reconnect gas supply hose

Place grill out of windy area if possible. Turn front of grill away from the wind

Relight and close or open lid more slowly

Flare-up

Excessive cooking temperature

Grease and/residue build-up

Excessive fat in meats

Excessive oils in marinades

Reduce flame level

Clean components

Trim fat from cuts of meat before grilling

Use non-oil based marinades

Yellow sooty flame

Excessive cooking temperature

Obstruction of gas flow

Reduce flame level

Check and clean venturi tube and burner. Check gas supply line connection